Rental Agreement

This agreement is in place to help you understand your obligations, to protect both parties, and to ensure your renting experience with Wardrobe Collective is as smooth and enjoyable as possible.

So, without further ado: Wardrobe Collective agrees to rent the item/s subject to the following:

General commitments

You agree to rent your item on the date/s booked, for a limited period of time only — Wardrobe Collective retains full ownership of the item.
You agree to look after our garments, as if it were your own.
We agree to do everything in our power to deliver garments as described, by the date agreed and a seamless customer experience.
By placing an order with us, you automatically agree to both this Rental Agreement and our Terms & Conditions.
Wardrobe Collective refuses the right to serve any customer at any given time.

Garment Care

Do not alter the garment in any way. This includes, sewing threads or safety pins to especially delicate fabrics such as viscose, satin or silk.
Take care when using fashion/sticky tape and when wearing any type of jewellery/accessories as these may catch and cause piling. If piles and/or pulls are caused, you will be charged accordingly.
Do not cut, tie, or knot any tags or clothing straps.
Take care when and where you apply makeup, furthermore how you put the garment on.
Avoid drinking alcohol and especially brightly coloured drinks.
Wash tan away before you wear the garment.
Please reduce the amount of perfume used while wearing our garments. Do not spray perfume directly onto the garment, apply it to your skin before you put the garment on, if a garment is returned heavily scented, cleaning fees will be charged.

Fees

Wardrobe Collective reserves the right to charge fees if our rental agreement, or terms and conditions are breeched.
Late, cleaning, repair, damage, replacement and rehire fees will be charged accordingly, should the need arise.
Late fees are charged at a rate of $25.00 per day the garment is returned late.
Cleaning and repair fees vary. If garments are deemed irreparable or remain compromised after cleaning, you will be charged 100-150% of the garments original purchase price on top. (All prices are listed within the garments description and on the take care card that accompanies your order).
It will be left to us to determine if a garment is charged as a write off. If garments are returned with little to excessive piling, pulls, holes, stains/marks or laddering, we are likely to charge it as a write off. Alternatively, a damage fee may be charged in accordance to the garments devaluation.
Please note, cleaning is not included in the case of a write off. Garments will be returned to the customer in the same condition that they were returned to Wardrobe Collective in. This prevents further damage and further loss of income. In house cleaning can be organised for an extra fee. However, if cleaning causes further damage, this is at the customers own risk.
In cases of a write off, the garment will be charged at 100-150% of its original retail price, dependent on its rarity or if its a discontinued item. This price can be found in each garments description.
A $2.50/day fee will be charged per day the garment is out of stock while being professionally cleaned or repaired.
Should such circumstance effect another customer’s order/s (resulting in cancellation), you will be charged the rehire fee/s.
If our garment has not been returned within 14 days it will be deemed lost and you’ll be charged 100-150% of the item/s original retail price.
Fees will be charged in the form of an invoice; all invoices are due within 7 days of the invoice date.
2.5% interest will be charged on all overdue accounts per month.
In cases of non-payment, your invoice will be lodged with a debt collection agency, disputes tribunal or solicitor. All associated expenses, costs and disbursements incurred while recovering any outstanding monies shall be paid by the customer.
Where a payment plan is not arranged, rejected or dishonoured a $30.00 loading fee will be added to the invoice automatically, should that invoice remain unpaid three weeks from the invoice date. The invoice must be paid in full to void this fee.
Payment plans must be organised from the first notification that an invoice is pending/outstanding, not weeks after. Wardrobe Collective will email and text through invoices.
Payment plans will be rejected if the invoice amount does not exceed the order amount.
When a payment plan is accepted, that weekly payment amount mustn’t be any less then that of the order amount. Payment plans may be accepted over a number of weeks, not months.
In cases where the customers debts are overdue without warning and have been forwarded to debt collection or the disputes tribunal, Wardrobe Collective reserves the right to blacklist your details and where the need arise forewarn other associated and likeminded businesses. If we are asked about a particular bad customer, we share our experience.
If fees remain outstanding, Wardrobe Collective refuses the right to serve those customers. Any order placed by an outstanding debtor will be cancelled and that orders monies put toward the debt owed.

Afterpay / Laybuy / Paypal Fees

Afterpay, Laybuy and Paypal are third party providers, where orders incur higher processing fees. Any order that requires cancellation will incur a $5.00 NZD service fee off the refund/credit total.

Garment descriptions

Our descriptions & images closely resemble what the garment looks like in person if there’s any variation/faults that we are we are aware of – we let you know. However, our descriptions, images and measurements are a guide.
While our items have been thoroughly inspected & cleaned before being sent to you, you acknowledge that majority are not brand-new items. They’re pre-worn and pre-loved, so you may find the odd mark, pull or imperfection.
If you receive an item that’s significantly damaged or faulty in any way, please get in touch providing photographic evidence the same day of its delivery/pick up, so we can organise a replacement or form of reimbursement.
If the garment is determined unwearable, it must be returned within 24 hours of its receipt/pick up to be eligible for any type of reimbursement. Failure to do so, late fees will be deducted from the hire price accordingly.
If garment/s that are determined faulty, are kept over the hire period, or contact is made AFTER the booking date, reimbursement will not be offered.
Refunds and reimbursement will only be issued once we've received the garment back.
If an order contains multiple garments, you will need to organise your own return postage for that faulty piece, to ensure a timely return.
Please note refunds or store credit will not be issued if you do not like the garments style in person, the way garment looks due to general wear and tear or if it doesn’t fit. Please be sure to read the garments description, research the manufacturers style and fit or message us if you have any questions about the garment before placing your order, we are happy to send through pictures of its condition or more precise measurements.

Two For One Discount

Wardrobe Collective will periodically offer a discount on the purchase of two or more garments. A great option if you and friends have an event, if you would like a backup garment, or if you have more than one event that you would like to dress up for.
The discount is automatically applied at the checkout when two or more garments are added to your cart. You can select two or more garments over the same period or over the span of two periods - please take care to select the correct shipping option, as shipment will increase by the number of garments in your cart. If you fail to select the correct shipping option your order may be shipped all together, all at once - you will not be refunded if you have selected different booking dates, but the incorrect shipping option is chosen/paid for.
Please only book for two separate dates at a time, as our shipping only allows for this option.
If an order only contains two garments and one garment/booking requires cancellation, the discount will no longer apply, and the leftover garment/s will be charged at full price.
Our cancellation/refund policies still apply.

Booking duration

Wardrobe Collectives hire period is for 1-3 days. All orders must be returned the next business day after your booked date.
We may ask local customers to return garments earlier if their booking is directly before another customers order.
All bookings should be made for when you are wearing the garment/s. Extensions may need to be organised around this.
Please note orders are determined delivered if delivered on said booking date.
Please let us know if you require the garment by a specific time/earlier date, as this determines when we post orders. We can arrange an extension if needed, if possible. If we are not told that you require the garment by a specific time/earlier date, we cannot take responsibility if your order arrives later then you expected.
Please book early to avoid disappointment — residential postal orders should be placed 5 full business days prior your booking date, and rural postal orders placed 7 full business days prior, subject to your area.
Orders that are placed in less time, are placed at the customer’s own risk and you accept the possibility of not receiving your item in time due to potential delays. Wardrobe Collective will not take responsibility should the order not arrive on time.

Shipping & tracking

Wardrobe Collective uses NZ Posts, overnight courier delivery service. NZ Post does not guarantee that the item will arrive overnight, it is more of a guideline. Please note once orders have been picked up by the courier, shipping is out of our control. We cannot make the delivery process any quicker.
Postal orders should be placed at least 5-7 full business days prior your booking date, subject to your area. This allows Wardrobe Collective to confirm stock levels, clean and quality check garments and get them ready for shipment.
We typically ship items 5 days prior your booking date, when booked early enough in advance. For example, orders for Friday or Saturday are shipped the Monday morning prior, when placed earlier enough in advance. Wardrobe Collective will not take responsibility for orders that do not arrive on time that are placed in less than the amount of time given for shipping as stated in the example above.
If an order is placed before 12pm Mon-Fri, we will most likely have it shipped that day, unless; your booking is for a future date, if we are waiting for the garments return from the previous customer, or if it is undergoing alterations or cleaning. Orders placed after 12pm that day, will probably not be sent until the next business day.
Wardrobe Collective may have less to time ship garments, for various reasons, we will not ship these items if we do not think they will arrive on your booked/agreed date.
You can choose from residential or rural delivery. Signature delivery can be purchased for $3.00 - ask us. It is important the correct option is selected to avoid delays and the potential cancellation of your order. Orders that are classified as rural under the post system, which were not stated/paid for as rural, may not be sent until rural fees have been paid or we have been provided with an updated residential address. We must be updated promptly in return, so enough time is allowed for delivery. If a residential address isn't supplied or rural shipping fees remain unpaid, Wardrobe Collective reserves the right to cancel and credit the order, refunds will not be issued. Orders like this will be sent at the customers risk - if they do not arrive on time Wardrobe Collective will not take responsibility.
It is the customer’s responsibility to ensure the delivery address is correct and update any necessary delivery instructions once the tracking information is received.
We aim for orders to arrive the day of said booking date, to 1-3 days before. Please note garments are deemed delivered if delivered on said booking date. Garments are also deemed delivered if attempted for delivery. If the postal agent takes the parcel back to the depot, after attempted delivery for whatever reason, you are responsible to arrange redelivery or to pick the parcel up. Redelivery can cause delays, so we always recommend that you pick up from the depot.
Please let us know if you require the garment by a specific time/earlier date, as this determines when we post orders. We can arrange an extension if needed, if possible. If we are not told that you require the garment by a specific time/earlier date, we cannot take responsibility if your order arrives later then you expected.
Wardrobe Collective will not take responsibility for orders that do not arrive on time that are placed less than 5-7 days from the booking date. Please take special note of our recommended shipping timeframes, if there are specific cut offs or delivery issues, we will advertise this on the website header and on our socials. Your order still must be returned the next business day of its receipt or fees may apply.
If the garment does not arrive on time for your event, and your order was placed 5 business days prior to your event date, you will be issued a cash refund, minus 50% shipping costs, once we have received the garment back – provided the garment is retuned the next business day of its receipt, unworn and in the same condition it was sent in. Failure to return garments the next day of their receipt will result in late fees being deducted from the hire cost accordingly.
Please let us know if the delay may affect the return of your order. We can book a courier for pick up - these options will ensure a timely return and refund.
Orders are deemed returned when their tracking number has been scanned in by NZ Post.
Tracking information will be sent to you when we have purchased shipping or posted the garment. We typically purchase shipment 7 days prior your booking so if cancellation occurs from this point, shipping may not be refunded/credited.
It is your responsibility to keep an eye on how your order is tracking, so if there are any issues we can manage them promptly, hopefully with enough time before your booking date. You will receive several order reminders; please take the time to check your spam/junk folders now if tracking details haven’t come through your main inbox.
Common delivery issues to look out for can include: delays, no updates in 48+ hours or if your order says delivered but you are yet to receive it.
If there are any issues with the delivery of your order, or you are yet to receive your order, but it is marked as delivered, we and the courier must be notified the day of the said “delivery” date, this is so the courier is able to help track down the parcel. If it is left any longer, it is unlikely the courier will be able to help.
If you consider your delivery address unsecure or if you have any specific delivery instructions, please leave us a message in our notes box at the checkout or or ask to purchase signature delivery ($3.00). If you fail to give us specific instructions and the garment goes missing from the time of its delivery to you, an investigation is required to be opened with NZ Post. If NZ Post declines the case, you will be charged 100-150% of the garments purchase price. If the garment is recovered within seven days, late and/or rehire fees will be charged accordingly.

Return shipping

All orders must be returned the next business day after your booked date, unless an extension has been organised and purchased.
Please return your item before 3pm on the agreed return date by placing it in the prepaid courier bag and bringing it into your local NZ Post shop.
Items must be handed over the counter and not placed in a postal box. Post boxes aren’t emptied daily, this will delay the return. If you return your item via post box, late fees will apply, and you will be liable for any damage/theft.
If booking a courier for pick up, please ensure the courier will collect the return on its designated due back date and please leave this in a safe place for them to collect.
All postal garments are deemed as "returned" when they have been scanned in by the postal provider - we have access to all tracking details, check regularly, and know what updates apply at each stage of shipping.
You’ll be charged late fees of $25.00 per day for each day your item remains unscanned by NZ Post.
If you lose the prepaid return bag, you’re then responsible for returning the items at your own cost. You MUST send with NZ Post via overnight courier and provide Wardrobe Collective with a tracking number. Our postal return address is: Wardrobe Collective, 19 Olivia Street, Stratford, 4332.
If your item isn’t returned (remains unscanned or an updated tracking has not been sent through) within 14 days, it will be deemed lost, and you’ll be charged 100-150% of the item/s original purchase price.
On the chance your garment arrives to you late, you are still responsible to return it the next day after its arrival. Failure to return garments the next day of their receipt will result in late fees being deducted from the hire cost accordingly.
Please let us know if the delay may affect the return of your order. We can try to redirect the parcel where possible or book a courier for pick up - these options will ensure a timely return and refund. Orders are deemed returned when their tracking number has been scanned in by NZ Post.

Pickups & drop offs from Wardrobe Collective HQ

All garments must be dropped off and returned the next business day after your booked date unless an extension has been arranged.
If you live in Taranaki or nearby, you may prefer the option of picking up & dropping off your rental, free of charge.
We normally require 4-24 hours’ notice for pickups (but earlier pickups may be arranged at our discretion). Orders required for Saturday or Sunday, should be placed on the Friday E.O.B, before.
You will receive a pickup notification 1-3 days prior your booking date. Alternatively, you may email us to confirm a pickup time.
Drop off and pick up instructions will be provided in the pickup notification; you will also receive several return reminders that state the same instructions.
Further instructions will also occupy the take care card that accompanies your order.
At the time of pick up/drop off, if nobody appears home, please pick up/return your garments from the drop box located via the instructions provided. Please do not leave your garment elsewhere, you are responsible for this garment until it has been returned following the instructions provided.
Please drop your garment off reusing the bag provided to you on pick up.
Garments must be returned no later then 7 pm, on the return date as stated on the take care card that accompanies your order.
If picked up orders need to be posted back, please confirm this with us before placing an order, as this may not be possible. Please purchase overnight shipping and send us through tracking details. If you fail to purchase overnight shipping and/or don't send us the tracking number, you will be charged the daily late fee accordingly, until the garment is back on our premises. If the garment goes missing on return, then you will be charged 100-150% of the original purchase price of the garment/s.
The Wardrobe Collective property is under 24-hour surveillance to monitor who comes and goes from the shop, drop off and pick up area. This is for our and your security, utilised as a precaution to confirm if customers have in fact dropped the garment off correctly. We will never share any video or audio captured with the public. We have the right to use whatever information the camera may pick up as evidence should we see fit.
If garments aren't returned on their designated return date or returned incorrectly fees will apply.

Cancellations

Our cancellation policy exists 24 hours after you have placed your order. If you cancel your order within 24 hours of placement, you may choose between a refund or store credit.
If 24 hours has surpassed since placing your order and the garment has not already been sent or taken away from our premises, store credit will be issued.
If orders are cancelled after 24 hours of placement but 10 days prior your booking date, shipping fees may not be credited.
If your order has already been shipped, you will not be eligible for store credit. Please let us know as soon as possible if you wish to cancel your order, so we can halt the shipment of your order.
Any order that is placed incorrectly that has failed to be updated in a timely manner, will be cancelled, and credited.
Third party transaction fees will not be credited.

Refunds

Wardrobe Collective has a 24-hour refund policy, which means you must cancel your order within 24 hours of placement to be eligible for a refund.
Circumstances where refunds will not be offered include but are not limited to; cancellation after 24 hours, if the garment has left the building - picked up or posted, the incorrect shipping option selected, change of mind, if you do not like the garments style in person, the way the garment looks due to general wear and tear, if an order is placed incorrectly, if it doesn’t fit or if the garment is not worn.
Please be sure to read the description of the garment, research the manufacturer's style and fit or message us if you have any questions about the garment before placing your order.
If orders are cancelled within 24 hours of placement but 10 days prior your booking date, shipping fees may not be refunded.
After 24 hours of your order being placed, refunds will not ever be offered unless we have been at fault. Please take special note of this before hiring a garment from Wardrobe Collective.
Please check our store credit section, you may eligible.
Refunds will be issued by the original payment method used and may take several days to be processed. If the original payment fails, we will reach out and ask for your personal bank details.
Third party transaction fees will not be refunded.

Order fulfilment

Wardrobe Collective cannot 100% guarantee the fulfilment of orders, please know this is out of our control and the risk agreed to upon the purchase of booking our rental garments.
If in any way Wardrobe Collective are unable to ship your original order, we will need to cancel or amend the order. We will do our best to notify customers as early as possible of any issues that may affect their order. If your original order cannot be shipped by us, you may be offered the choice for us to continue to send your order if and where possible - at your own risk (in case of a late return), another garment available of less or up to the same value, store credit or a refund.
Circumstance that may affect your order include but are not limited to, an incorrectly placed order, a damaged or lost garment or late returns from previous customers.
If your order is at all affected and an option as listed above has not been clearly decided on by the customer by the time of shipping, Wardrobe Collective by default, will cancel and refund the order.
Any order that is placed incorrectly that has failed to be updated in a timely manner, will be cancelled, and credited, refunds will not be offered. (See our refund and cancellation policy).

Postal try-ons

It will be at our discretion when and if we allow postal try ons. We do not offer postal try ons to rural areas, areas that are experiencing shipping delays or to garments that are in high demand over a busy period. We are happy to send through exact measurements and photos - please message us.
Postal try ons are available for majority of garments, majority of the time. You must contact us prior booking as postal try ons are subject to availability.
The try on rate costs 50% of the garments hire cost + shipping. Shipping costs will not be refunded. Postal try ons can be organised for a Monday that suits. Ideally, we recommend you book a postal try on, the Monday prior your event and if it doesn't fit, you will be entitled to a partial refund, so long as the garment is returned in same the condition it was sent to you in and is sent back within the allocated timeframe.
After confirmation, you may book as usual following the checkout prompts. You will pay the full amount of the hire cost and will be refunded the remaining amount when we’ve received the garment back.
Garments booked for a postal try on must be tried on and returned before 10am the next day of their receipt. If you fail to return within the allocated timeframe - you will not be refunded. If your garment arrives on a Friday, be sure to return it that day as majority of post offices close over the weekend. Please remember that garments are deemed as returned once scanned in by our postal provider.
Garments must be returned in the same condition that they were sent in. Please take care trying on the garment. If damage, scent (body odour or perfume) or any type of markings (make up, tan or food/drink) are present on the garment - you will not be refunded.
If there are indicators that suggest the garment was worn for more than the purpose of a try-on, we reserve the right to charge the try on at the full rental amount and you will not be refunded.
Once we have received the garment back on our premises, we will assess it and then process your partial refund. Refunds may take several days to process.
Orders placed using Afterpay, Laybuy or Paypal will incur a $5.00 NZD service fee off the refund total.
If the garment isn't returned within the allocated timeframe, kept over a weekend, or isn’t returned in the same condition it was sent in - you will NOT BE REFUNDED.

In-person try-ons

If you live in Taranaki or close by, you have the option of booking an in-person try-on session at our home boutique in Stratford.
To book, simply request your preferred time & date on the calendar via the try on tab on our website or book now button on our Instagram page. You’ll then get a confirmation email with all the details.
Bookings are limited, so it pays to book well in advance.
You’re welcome to bring a friend, but note this is an open bedroom style room, with partition so you must be comfortable changing and trying things on in front of each other.
Try-on appointments are available in strict 25 minute slots, once booked times and dates a non-adjustable.
Please note if you fail to show up to your appointment, need to reschedule or cancel, a $20.00 fee will be charged to your nominated credit/debit card, no exceptions.
Try ons start from the time booked, not from when you arrive. If you are running late, please let us know! If you show 10 minutes after the start of your appointment without notification, and Alex is not there to take your appointment, unfortunately you will have to reschedule and our "no-show" fee will be charged.

Covid-19

If your order has been affected by Covid-19 please let us know as soon as possible, so we can postpone/cancel shipping your items. We may ask for proof of cancellation so please have this ready when you message us.
If the garment has already been shipped, you must return the garment within 24 hours of its receipt, to be eligible for store credit. Shipping costs will not be credited. (We do not offer refunds on any order that is cancelled after 24 hours of being placed - see our cancellation policy).
If you or a trusted friend/family member are unable to make it to your local post office to return the garment, please book a courier for pick up within 24 hours of the item/s receipt.
Protocols will depend on government guidelines at the time, we will do our best to let you know of any changes.

Sale Items

From time to time, we will list some of garments for sale. Any faults will be stated in the garment’s description.
These items are final and cannot be returned unless there is a significant fault that was not already descripted. Please inspect and try on the garment once it has been delivered to you. If there is a fault that was not descripted, please let us know sending through photographic evidence.
To be eligible for reimbursement we must receive photos and the garment/s returned within 24 hours after their receipt. A choice of a refund, partial refund or store credit will be offered at our discretion.
The item is deemed as returned once scanned in by NZ Post, please remember to send us through tracking details. If tracking details aren’t purchased 24 hours after its receipt to you, a return will not be possible. The safe return of the item/s will be the customers responsibility.
Returns are not available if items aren’t returned within 24 hours of their receipt, you change your mind, the garment doesn’t fit or if you do not like the garment in person. Please message us if you would like specific measurements or further pictures of the garment, we are more than happy to send these through at your request.
All garments must be returned in the same condition as they left in – if they are not, you will not be eligible for a refund.
Some items have been bought second hand and we cannot be held responsible for any changes that may have been made to them. If we are aware of any changes, we will be sure to let you know too.

Marketing materials

Any photos you share with us (via email, Instagram, or Facebook) of yourself wearing our garment may be shared on our social media, website, or any other form of online media for marketing purposes.
If you’d rather we didn’t share your photo, please state this clearly.
On the chance we do use a photo, that you do not want us to use, please let us know immediately and we will have it removed.

Contact us

Questions about this rental agreement should be sent to us at wardrobecollectivenz@gmail.com.