Try Ons
In-person try-ons
Message us to book an in house try-on.
You can reach us by:
Instagram: wardrobecollective_nz
Facebook: Wardrobe Collective NZ
Email: wardrobecollectivenz@gmail.com
Phone: 027 555 4181
Or message us direct through our "chat" portal online
*Please note; our try on space has changed and is small! We wouldn't recommend anymore than 3 customers per try on.*
Try on appointments cost $10.00, which can go toward a garment - IF a garment is booked at the time of that try on appointment.
This fee is non-refundable in case of cancellation or no show.
The Wardrobe Collective try on room is at a private residence. We utilise an open style bedroom, that has no partitions, screens or curtains - so whoever you bring, you must be comfortable trying garments on in front of.
If there is a specific garment you would like to try on, please let us know. Should this garment become unavailable before the time of your appointment, we will let you know as soon as possible. Unfortunately, we cannot "hold" garments or prevent other customers from booking.
Our appointment times run for strictly 25 minutes. The try on starts from the time booked, not from when you arrive. If you are running late, please let us know! If you show 10 minutes after the start of your appointment without notification, and Alex is not there to take your appointment, unfortunately you will have to reschedule.
Postal try-ons
It will be at our discretion when and if we allow postal try ons. We do not offer postal try ons to rural areas, areas that are experiencing shipping delays or to garments that are in high demand over a busy period. We are happy to send through exact measurements and photos - please message us.
Postal try ons are available for majority of garments, majority of the time. You must contact us prior booking as postal try ons are subject to availability.
The try on rate costs 50% of the garments hire cost + shipping. Shipping costs will not be refunded. Postal try ons can be organised for a Monday that suits. Ideally, we recommend you book a postal try on, the Monday prior your event and if it doesn't fit, you will be entitled to a partial refund, so long as the garment is returned in same the condition it was sent to you in and is sent back within the allocated timeframe.
After confirmation, you may book as usual following the checkout prompts. You will pay the full amount of the hire cost and will be refunded the remaining amount when we’ve received the garment back.
Garments booked for a postal try on must be tried on and returned before 10am the next day of their receipt. If you fail to return within the allocated timeframe - you will not be refunded. If your garment arrives on a Friday, be sure to return it that day as majority of post offices close over the weekend. Please remember that garments are deemed as returned once scanned in by our postal provider.
Garments must be returned in the same condition that they were sent in. Please take care trying on the garment. If damage, scent (body odour or perfume) or any type of markings (make up, tan or food/drink) are present on the garment - you will not be refunded.
If there are indicators that suggest the garment was worn for more than the purpose of a try-on, we reserve the right to charge the try on at the full rental amount and you will not be refunded.
Once we have received the garment back on our premises, we will assess it and then process your partial refund. Refunds may take several days to process.
Orders placed using Afterpay or Paypal will incur a $5.00 NZD service fee off the refund total.
If the garment isn't returned within the allocated timeframe, kept over a weekend, or isn’t returned in the same condition it was sent in - you will NOT BE REFUNDED.