Shipping policy

SHIPPING & TRACKING

Wardrobe Collective uses NZ Posts, overnight courier delivery service. NZ Post does not guarantee that the item will arrive overnight, it is more of a guideline. Please note once orders have been picked up by the courier, shipping is out of our control. We cannot make the delivery process any quicker.
Postal orders should be placed at least 5-7 full business days prior your booking date, subject to your area. This allows Wardrobe Collective to confirm stock levels, clean and quality check garments and get them ready for shipment.
We typically ship items 5 days prior your booking date, when booked early enough in advance. For example, orders for Friday or Saturday are shipped the Monday morning prior, when placed earlier enough in advance. Wardrobe Collective will not take responsibility for orders that do not arrive on time that are placed in less than the amount of time given for shipping as stated in the example above.
If an order is placed before 12pm Mon-Fri, we will most likely have it shipped that day, unless; your booking is for a future date, if we are waiting for the garments return from the previous customer, or if it is undergoing alterations or cleaning. Orders placed after 12pm that day, will probably not be sent until the next business day.
Wardrobe Collective may have less to time ship garments, for various reasons, we will not ship these items if we do not think they will arrive on your booked/agreed date.
You can choose from residential or rural delivery. Signature delivery can be purchased for $3.00 - ask us. It is important the correct option is selected to avoid delays and the potential cancellation of your order. Orders that are classified as rural under the post system, which were not stated/paid for as rural, may not be sent until rural fees have been paid or we have been provided with an updated residential address. We must be updated promptly in return, so enough time is allowed for delivery. If a residential address isn't supplied or rural shipping fees remain unpaid, Wardrobe Collective reserves the right to cancel and credit the order, refunds will not be issued. Orders like this will be sent at the customers risk - if they do not arrive on time Wardrobe Collective will not take responsibility.
It is the customer’s responsibility to ensure the delivery address is correct and update any necessary delivery instructions once the tracking information is received.
We aim for orders to arrive the day of said booking date, to 1-3 days before. Please note garments are deemed delivered if delivered on said booking date. Garments are also deemed delivered if attempted for delivery. If the postal agent takes the parcel back to the depot, after attempted delivery for whatever reason, you are responsible to arrange redelivery or to pick the parcel up. Redelivery can cause delays, so we always recommend that you pick up from the depot.
Please let us know if you require the garment by a specific time/earlier date, as this determines when we post orders. We can arrange an extension if needed, if possible. If we are not told that you require the garment by a specific time/earlier date, we cannot take responsibility if your order arrives later then you expected.
Wardrobe Collective will not take responsibility for orders that do not arrive on time that are placed less than 5-7 days from the booking date. Please take special note of our recommended shipping timeframes, if there are specific cut offs or delivery issues, we will advertise this on the website header and on our socials. Your order still must be returned the next business day of its receipt or fees may apply.
If the garment does not arrive on time for your event, and your order was placed 5 business days prior to your event date, you will be issued a cash refund, minus 50% shipping costs, once we have received the garment back – provided the garment is retuned the next business day of its receipt, unworn and in the same condition it was sent in. Failure to return garments the next day of their receipt will result in late fees being deducted from the hire cost accordingly.
Please let us know if the delay may affect the return of your order. We can book a courier for pick up - these options will ensure a timely return and refund.
Orders are deemed returned when their tracking number has been scanned in by NZ Post.
Tracking information will be sent to you when we have purchased shipping or posted the garment. We typically purchase shipment 7 days prior your booking so if cancellation occurs from this point, shipping may not be refunded/credited.
It is your responsibility to keep an eye on how your order is tracking, so if there are any issues we can manage them promptly, hopefully with enough time before your booking date. You will receive several order reminders; please take the time to check your spam/junk folders now if tracking details haven’t come through your main inbox.
Common delivery issues to look out for can include: delays, no updates in 48+ hours or if your order says delivered but you are yet to receive it.
If there are any issues with the delivery of your order, or you are yet to receive your order, but it is marked as delivered, we and the courier must be notified the day of the said “delivery” date, this is so the courier is able to help track down the parcel. If it is left any longer, it is unlikely the courier will be able to help.
If you consider your delivery address unsecure or if you have any specific delivery instructions, please leave us a message in our notes box at the checkout or ask to purchase signature delivery ($3.00). If you fail to give us specific instructions and the garment goes missing from the time of its delivery to you, an investigation is required to be opened with NZ Post. If NZ Post declines the case, you will be charged 100-150% of the garments purchase price. If the garment is recovered within seven days, late and/or rehire fees will be charged accordingly.

RETURN SHIPPING

All orders must be returned the next business day after your booked date, unless an extension has been organised and purchased.
Please return your item before 3pm on the agreed return date by placing it in the prepaid courier bag and bringing it into your local NZ Post shop.
Items must be handed over the counter and not placed in a postal box. Post boxes aren’t emptied daily, this will delay the return. If you return your item via post box, late fees will apply, and you will be liable for any damage/theft.
If booking a courier for pick up, please ensure the courier will collect the return on its designated due back date and please leave this in a safe place for them to collect.
All postal garments are deemed as "returned" when they have been scanned in by the postal provider - we have access to all tracking details, check regularly, and know what updates apply at each stage of shipping.
You’ll be charged late fees of $25.00 per day for each day your item remains unscanned by NZ Post.
If you lose the prepaid return bag, you’re then responsible for returning the items at your own cost. You MUST send with NZ Post via overnight courier and provide Wardrobe Collective with a tracking number. Our postal return address is: Wardrobe Collective, 19 Olivia Street, Stratford, 4332.
If your item isn’t returned (remains unscanned or an updated tracking has not been sent through) within 14 days, it will be deemed lost, and you’ll be charged 100-150% of the item/s original purchase price.
On the chance your garment arrives to you late, you are still responsible to return it the next day after its arrival. Failure to return garments the next day of their receipt will result in late fees being deducted from the hire cost accordingly.
Please let us know if the delay may affect the return of your order. We can try to redirect the parcel where possible or book a courier for pick up - these options will ensure a timely return and refund. Orders are deemed returned when their tracking number has been scanned in by NZ Post.